princess cruises cancellation policy 2022

These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. The second option will be a full refund of the cruise fare amount, and this must be requested using an online form by July 15, 2022. Other items purchased prior to the start of your cruise will also be refunded. We cancelled just outside the 30 day requirement usingcruise with confidence vs our Princess insurance. Princess Cruises has extended its Book with Confidence policy to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. Baggage Delay: Up to $500 if your luggage is delayed during travel. The cruise line is providing compensation options and details. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Princess cruises. By the end of Feb 2022 "things" could be much better and I might regret canceling. Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. We got a credit which has to be used by the end of the year. Hopefully folks will continue to update this thread with how and when they canceled, what was refunded, and what went to their credit card and what went toward a FCC with an expiration date. Learn all about our flexible booking options and sailing with peace of mind. Youll get everything youve paid back, either as a refund or FCC? ALL RIGHTS RESERVED. There are six sailings canceled, including those that are combinable. Sickness Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Princess Cruises and Holland American Line cruises are still heading to Alaska with land excursions following the cancellation of cruises. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand For full Book with Confidence and COVID-19 Protection Program guidelines, visit www.princess.com/bookwithconfidence. . FCCs issued in lieu of refunds are refundable (Refundable FCCs); otherwise FCCs are not refundable (Nonrefundable FCCs). Your well-being is our number-one concern. Future Cruise Deposits must be used within two years from the date of purchase or the deposit amount will be refunded to the original form of payment. Was told the insurance is part of the cancellation fees which will be turned into Future Cruise Credits. There has been a fair bit of progress in the last few days about recommencing cruising from here. My cancellation notice shows for each of us 1/2 of the cruise fare and the cost of insurance as cancel fees, now I need to stay on top of it and make sure these fees do indeed turn into FCC. You dont need to take any action to receive the default compensation offer. Then I get an email that my Royal Princess Sydney to Hong Kong is canceled for the 2nd time. Started August 27, 2021, By In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. It was already cancelled twice and now 3 times. Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. 1. View our Book with Confidence Cancellation Policy. I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. Q: If my pet becomes ill and I have to cancel my trip as a result, will Princess Vacation Protection reimburse me?A: Although you would not qualify for cash reimbursement, as an added feature for purchasing Princess Vacation Protection, Princess will provide a credit toward a future cruise equal to 75% of the cancellation fees imposed (100% if Platinum Vacation Protection is purchased) if you choose to cancel for an ineligible reason. And, now I see Australia is lifting their ban on cruise ships next month. Sounds logical. Princess . I would hope FCC would be for what I paid for original cruise. Cancellation of a Refundable FCC (cash value) will automatically cancel any bonus FCCs related to the original. As a result of the above deployments, published itineraries through April 2023 on Diamond Princess and Royal Princess to Japan . Its now easier than ever to use your Future Cruise Credit (FCC)! Thanks very much for the instruction on how to check my Princess account for the FCC. I was on the Diamond in Nov on a cruise tour. Im not even hopeful of that. One major reason I bought Princess' insurance for this trip was the CFAR reason provision, which I snipped and included here. 3 Travel Assistance services are non-insurance services provided by LiveTravel International. According to Fox San Diego, the cruise line canceled 11 sailings on the Diamond Princess from San Diego between September 1 and November 13. window.__mirage2 = {petok:"Qddf2I9l1A9H_69ZQRyFvWyBG4Z5oV6EVUBcilrF3UU-31536000-0"}; Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Cruise with Confidence is 30+ days prior to sailing, and needs someone to be Covid Positive within 30 Days? Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. Now it has been canceled. In mid-April, Princess announced cancellation of all cruises through June 30. Find a Bargain Please choose a vacation type. This applies to taxes, fees and transfers, as well as onboard items. FCCs must be used before their stated expiration (book by and sail by) date. Sign it in a few clicks. Princess Cruises said, In light of the ongoing war in Ukraine, we have made the difficult decision to cancel Regal Princess 2023 Baltic Program out of Copenhagen.. Princess Cruises, Ro. Instead, these cruises receive a reduced deposit of 5% of cruise fare and a 3% discount off the cruise fare. While I was writing my post above, I checked the list of cancelled sailings and noticed Majestic was still coming here and some of the cancelled cruises had Majestic cruises as the replacement. . If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit. There is also the option for a full refund which must be requested using an online form by September 8, 2022. Sorry, my bad, I meant Grand and not Crown. If you do not have an official medical diagnosis, but feel unwell, you will receive a Future Cruise Credit. We're travelling with Princess and I'm disappointed. For the latest Princess COVID-19 health protocols, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Powered by Invision Community. By If you dont book during that time, well automatically refund the FCD to the credit card used to purchase the deposit. Under the Cruise With Confidence guidelines, if you booked Flexible Air flights through Princess' EZair program, you will receive a refund, minus any cancellation fees, the cost of which will be added to your total future cruise credit. Daily gratuities are not included and are added to your onboard account each day. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world. Instead there's some other cruises that I was watching. For new bookings made within final payment, the PVP plan cost is only refundable within 10 days of purchase provided the person hasn't departed on the trip nor filed a claim. If yours is one of them, youll see this in the Circle Savings section of your My Princess account. It would be nice if they moved it into 2023 since we always cruise in Feb or Mar so having it expire in Dec does us no good. I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. I am very surprised that these Australian cancellations have been decided. Q: What if my spouse gets COVID-19 right before the cruise and we can no longer sail? We had decided to cancel now either way. Read Also: Major Cruise Line Ready to Resume Cruise Operations in Australia. Also, if you cancel your cruise vacation and do not qualify for cash reimbursement due to an unstable medical condition prior to purchase, you will have the benefit of cancel-for-any-reason protection from Princess. If you have any questions about your current coverage, call your insurer, insurance agent or broker. Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments. The book with confidence and the January rebooking option from Princess, if you cancel shows in my account as sail by Dec 31, 2022. 'Cruise With Confidence' I picked it up from previous poster . Will be interested to see if they extend my FCC that is paid on the Royal they just canceled. This was a replacement cruise for a cruise that I can't even remember anymore! Fortunately that was was rebooked but where's my air?? Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. Need help? Updated October 20, 2022 We want to make your vacation the best it can be. The updated Cruise with Confidence policy has been implemented in order for Princess to offer its guests "more . Booked Royal a month ago to replace my Eurpe cruise! Learn about the types of cruise credits and how to use them. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing. So were doing all we can to promote and protect your Cruise Health, from partnering with medical experts and following best practices to giving you more control over how you cruise. That's what I'm picturing: Majestic and Royal biding their time on the West Coast We are on the Ruby Panama canal as well as the next cruise to Hawaii. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. We are hoping they will let us move it 5 days to 1/5/23, but no joy yet. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. Additionally, all remaining sailings in . Princess Cruises may at times release special promotional fares that attract differing terms and conditions from those outlined within and reflected in the Princess Cruises brochures and website. 2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). Keep asking questions in case the website hasnt been updated. Princess Cruises offers two levels of PVP Standard & Platinum. Reason beingcruise with confidence refunds the insurancewhile the other actually utilizes the insurance so no refund. If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? Refunds will not be given for no-shows, nor will partial refunds be given to passengers who choose to disembark a sailing early once it is underway. For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged. In either case, if you've booked your own airfare, you will have to contact your airline. You can find out details of your compensation by clicking the link that matches your sail date below. Also, we feel lucky to have had our FCC back in our account after 5 days, but neither of our other friends who canceled the same day have seen theirs yet. After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. How long will it take to get my refund or FCC? I'll be happy to get anything back with a FCC. Hoping things will be much better in a few more months. Canada. 75% of full fare. If you look at the cancellation policy on Princess. Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England. The final balance payment date has been reduced from 90 days to 60 days prior to sailing for all cruises departing up to October 15, 2020. PaperSniper4, December 19, 2021 in Princess Cruises. I was refunded all but about $500 to my credit card within a few days. Q: Does PVP cover my medical expenses if I get COVID-19 during my cruise?A: Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19. Cruises or cruise portion of cruisetours 3-6 days: $15pp for inside/oceanview and $25pp balcony/suite; 7-10 days: $25pp for inside/oceanview and $50pp balcony/suite; 11-16 Days: $75pp for inside/oceanview and $100pp balcony/suite; 17-44 Days: $125pp for inside/oceanview and $150pp balcony/suite. Why do Florida residents receive cruise discounts. And how long is that Princess future cruise credit valid? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Princess Cruises' Refund* and Cancellation Policy for COVID-19 Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? In our case we had cancelled cruise and chose a Replacement cruise from Princess list. LACruiser88, March 14, 2022 in Princess Cruises. List says Royal- Alaska. 100% of full fare. And the photo package offered with Premium includes unlimited digital . I will begin doing that in another week or so. The countries' entry requirements are separate from our cruise protocols. However, if I do not see such an FCC I still feel canceling was our smartest move.for our situation. Princess Cruises introduce their new 3-tier package option system, comprising of Princess Standard, Princess Plus and Princess Premier, on cruises booked from 1st June 2022 departing after 25th June 2022. . Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. Well our cruise went down in price considerably after we paid our final payment. I thought there was a new number for us to call! Learn more about our commitment toCruise Health. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. UPDATES INCLUDE HOW TO CONTACT PRINCESS CRUISE LINE TODAY, JANUARY 2, 2022 AND AFTER AND ALSO WHEN ENROUTE TO A CRUISE AND NEEDING HELP. I was refunded all but about $500 to my credit card within a few days. Actually, it states Contact Center, my error. Passengers whose bookings began with a nonrefundable deposit will not receive the deposit amount back. Free expert cruise tips and news from Cruise Hive! Excursions involving hotel accommodations, flights and private vehicles must be made at least 30 days prior to sailing. Nothing for the Royal. We were booked on the Majestic, 4/4/23, 28 day, Sidney to LA voyage. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. Is Offering 50% Off 2022 and 2023 Cruises If You . Life happens, however, and it's good to be prepared for when the unexpected happens. I paid the deposit at that time, and made the final payment a few weeks ago. They have each received any money owed back on their credit cards already, for excursions and specialty dining. 2 of my 3 cruises are under redeployment or reassignment (canceled). I was at the 50% cancellation fee date, so that means half of my refund would be in FCC's and the other half back on my credit card. The second option is a full refund of the cruise fare paid, but this must be requested using an online form by July 15, 2022, or guests will automatically get the FCC option. In between time I bought Princess' Vacation Protection insurance; bought it early to start the "60 day pre-existing" clause. You dont need to take any action to receive the default compensation offer. After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. We make it easy for you to choose a cruise. Now if we cancel the replacement cruise, I wonder how Princess calculates FCC. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. I keep reading that some of the people who have cancelled cruises outside the 30 day limit have been given a FCC deadline of Dec 2023. CC Help Jenn We were on the April 2020 cruise from Sydney to LA which was canceled due to the pandemic. Whether or not you will receive a refund or flight credit, or whether you will have to pay change or cancellation fees, will be dictated by your airline's policies. WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). That's where Cruise with Confidence comes in. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. A: Like with any illness diagnosed and treated by a medical professional, if you test positive for COVID-19 after purchasing the plan, you will be eligible to receive a refund to your original form of payment. On Tuesday . Q:If I have a heart condition and am on continuing medication, am I protected if my heart condition flares up during my vacation?A: Yes! A: You will be eligible to file a claim for a cash refund if you, your traveling companion or a member of your immediate family is diagnosed and treated for COVID-19, whichcauses you to cancel your cruise. We chose the latter. Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Princess Cruises, Royal Caribbean, NCL, and Carnival are allowing passengers to cancel and reschedule cruises for January 2022. If you want to receive all your money back with no penalty, you must cancel your Princess cruise ship reservation at least 60-to-120 days before your departure date. Sail through your vacation with less to worry about. 24/7 Worldwide Travel Assistance Services3(Non-insurance services provided by LiveTravel). If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. I don't understand the dollar amount, and the expiration date is as I feared, 31Dec2022, not 2023 as my TA informed me earlier. Discovery Princess Cruises from Los Angeles Departing through March 20, 2022 View Details & List of Affected Cruises (PDF) Select Cruises from Australian Ports on the Following Ships: Coral Princess through January 17, 2022 Royal Princess through March 9, 2022 Sapphire Princess through April 8, 2022 Princess Cruises: Effective immediately, Princess Cruises' Book with Confidence is now extended to summer 2022 cruises, including all sailings departing through September 30, 2022 (previously . For details, see Terms & Conditions below. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Princess Cruises. Not quite sure why. We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. Cancellation and Refunds. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Existing booking are frozen, but not cancelled. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. Princess Vacation Protection provides reimbursement for conditions that are stable during the 60-days prior to purchase, so if you have had no changes in your health (even if you are on continuous unchanged medication), you would be protected. The Future Cruise Deposit is a reduced, fully refundable deposit of $100 per person that secures a booking until final payment and gives you up to $150 Onboard Credit! I really did think that they would be working something out with Australia based on other reports I've read in the news media. You can apply it toward your next cruise fare or contribute to a travel companions fare on your booking. Looks like the Ruby is going to spend a winter season in Galveston. 3rd time my Enchanted Princess is canceled. July 8, 2013. or even Taxes, Fees and Port Expenses (TF&PE). You . Now I can only hope that my Ruby Princess Pacific Northwest Cruise will go next month. These may include different deposit amounts, different payment and cancellation conditions including non-refundable deposits and fares. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. I am confused: We are booked om magestic princess jan 29th australia/New Zealand. bronzey214. Excursion Terms & Conditions - Princess Cruises Excursion Terms & Conditions Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? The cancellations for the two vessels come during a busy time for Princess Cruises, which is still gradually bringing its fleet fully back to service. Got it thanks, we did decide to cancel and rebook using CwC. Its another cancellation day for select guests booked with Princess Cruises as the cruise line has canceled sailings for Regal Princess in the Baltic and Royal Princess in Asia. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. As mentioned, it could take a few weeks to receive FCC based on how busy they are at Princess doing cancellations these days. Log in to My Princess to view your Future Cruise Credits and Deposits. Actually I do see by doing a cruise search that the Diamond has a restart date of March 24, 2023 from Japan. Keep checking your account on PCL website. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. The cruise line has also recently changed its protocols in Alaska. Our friends didnt purchase Princess protection and they ended up having no issues due to the recent changes to cancellations brought about by Omicron. Remember I cannot confirm the date I was told (above) of December 2023; I only have my TA's word for that. Princess passengers whose cruises are canceled have several options. More Mexican Riviera / Coastal CA cruises? Read Also: Princess Cruises Announces Brand New 2023-2024 Itineraries. An FCC may be applied to new bookings or it can be applied to a Princess Cruise that you've already booked as long as it departs before December 31, 2021. Any other pre-packages not purchased with the cruise fare will automatically be refunded. Subject to minimum premiums of $39 (Standard) or $59 (Platinum). All Rights Reserved. So we opted to not wait and canceled outside the 30 days. Free expert cruise tips and news from Cruise Hive! Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company's website at princess.com. Standard cancellation policies are found in the passage contract.A full list of cruises cancelled by Princess is found on the impacted and cancelled cruise page as well as on their Twitter and Facebook accounts. For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. Princess Cruises has become the latest cruise line to update its Cruise with Confidence policy. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees.

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