Worked with the design team to match new items from our previous purchases with another Arhaus store. The follow up service is just as slow. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. I just agreed to take the wrong color and one brok on delivery. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. We also ensure all reviews are published without moderation. I cannot comment on the quality of my furniture since I have just received it. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Thank you. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" We picked the furniture, then we picked the material. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Overall I am I giving this a 4 star because of Tricia. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. As we walked through the showreom we saw so many things that we loved! One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. She has a flare and creative abilities which we appreciated. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. They were delivered yesterday, and three out of the six had scratch marks on the legs. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Be ready with your credit card. You know those sales people that just bug? Resolution went from November to December to you guessed it January. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. I did so, and they sent a third party furniture repair company. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. A 10% restocking fee will be applied. You have helped in making my condo more of a home! With a 7-page contract. Find out how we combat fake reviews. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. 2023 ForLocations.com All rights reserved. DO NOT BUY, RISKY. We tried every possible method to inflate without, and it just. People that come over say the room belongs in a magazine. Arhaus Furniture NPS & Customer Reviews | Comparably Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I ordered lamps and bedding. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? I order 4 faux fur throws on black friday. Americans' Top Customer Service Complaints - Consumer Reports They said no and didnt seem to care that I was going to write reviews. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Tracy has been so professional through out the whole experience. I was sent a second label that i used for the second box. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. I ordered Thanksgiving dishes first week in September. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. It is always a broken promise. I want to escalate past the store manager, but they will not provide a contact. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Email Customer Service - Tell Us About Your Experience - Mariano's Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. They are awful at customer service and do not stand behind their product. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. The sectional with chaise was made to order. Now I just call her at Arhaus and tell her what I want. I asked for my money back. I bought $4500 worth of stuff on the website and they charged me $5500. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. I've gone back to purchasing everything from Crate and Barrel and Wayfair. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. | Read 21-40 Reviews out of 40 I have been an Arhaus customer for twenty+ years. . It's perfect for our Great room. A The phone number for Arhaus is: (913) 663-0250. All quality and service has been phenomenal. Can I make a payment on my Arhaus Credit Card at a store location or online? Forget about it! Some mixed feedback about delivery. It's for sure my favorite furniture store in San Diego! Well, my husband and I have been looking for chairs for a year now. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. doesn't. Never recommend to anyone. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. On Arhaus Site, table I orderd takes 9 weeks! I found them to be solidly built. I couldn't be more pleased with this purchase! Tricia one of the design consultants came to my home and helped me plan my buy. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Not my favorite to say the least. Have bought several pieces in the past, but never again. The pros: Beautiful selection of unique, quality dining furniture. He was very rude and said "you're done looking around get out." Everyone there is incredibly helpful and great to work with too. Arhaus is a lovely store in Plano/ Frisco Texas area. I should have looked here first but it was just a small purchase. It is now almost September of 2022. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. I ordered several dining chairs that kept coming in damaged. They were both delivered a week later. Please contact Arhaus for details. I would not recommend this place. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Read complete details for Arhaus Archarge Credit Card Accounts. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. It needs to be done with a hand held attachment! The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. If you placed your order in a store, contact your Design Consultant. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Love the furniture but pretty bad customer service. Definitely coming back to finish off my home! Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp $2650 and after 7 months, we still cant use the sleeper. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. They are very nice on the phone. Would definately recommend the store and their delivery again! To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. My interior designer Tricia, was amazing to work with. Slipcovers: Arhaus vs. Ballard - Evolution of Style Highly recommend Arhaus as a very good store with beautiful merchandise. Hudson, OH. Top 10 Reviews of Arhaus Furniture - mythreecents.com All the furniture is beautiful. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Debra Cleare helped us with bedroom furniture, accessories and tables. I went to Arhaus looking at specific dining chairs I was interested in. For the entire four-story shore house. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. After several emails and phone calls over a two-week period, I still do not have a return label. Beautiful store with an impressive selection of unique but current furnishings and accessories. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . We are also Disappointed in the Taylor Sofa comfort and performance. We've decided to keep it although we're not really happy with what we got. I mailed both boxes back to Ahaus the same day. I, too, have shopped there and was completely ignored by their staff. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Purchased a console for my living room! If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. We have visited many times because we are in the market for a new couch. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. The shipping label would only cover the weight of one of the boxes. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. EA808 Pagoda Earth Earrings Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. They have probably the most interesting and diverse high end furniture range in San Diego. I will continue to work with her on future projects. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? We have enjoyed a wonderful experience working with the team at Arhaus. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Key Responsibilities. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Comenity Reviews. Thank you again!
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